I have three years of hands-on technical support experience: two years at Jawwal / Paltel and one year working independently, repairing computers and resolving hardware, software and operating system issues. At Jawwal / Paltel, I helped customers troubleshoot internet connectivity, configure network devices and restore reliable service.
I hold a bachelor’s degree in Computer Information Systems with a minor in Information Security. My Networks Department internship at Al-Quds Open University’s ICTC strengthened my foundation in networking, virtualization, Active Directory and security.
I’m now working toward a career in DevOps, building on the troubleshooting skills and practical systems knowledge I developed in IT support. Through continuous learning and hands-on projects, I’m developing my skills in Linux, Docker, Git, cloud infrastructure and automation, with the goal of building and maintaining reliable systems.
Everyday productivity Microsoft Office SuiteLanguages Arabic · Native English · Intermediate
04 SELECTED WORK
Ideas, put into practice.
Personal projects that connect technical learning with something people can use.
N✦ Nova1stPROJECT / 01
nova1st.com
INTERACTIVE PLATFORMBeta
More play. More connection.
Nova1st
A web-based platform with multiplayer games, guessing games and interactive tools that help Twitch and Kick streamers engage their audiences through real-time participation.
A platform in development for learning through simulations, troubleshooting scenarios and practical tools. Built for programmers, IT support learners and people exploring DevOps.
emupath.com · In development, not yet launched
LEARN BY DOING
Practice. Troubleshoot. Understand.
05 HOW I CAN HELP
Less friction. More getting things done.
Approachable IT support for individuals and small businesses. Remote and project-based work welcome.
01
Technical support & troubleshooting
Practical help with Windows, software and hardware issues, plus PC and system setup.
Coming as I expand my hands-on infrastructure and automation experience. Future areas include Docker, CI/CD, Linux servers, cloud deployment and monitoring.
Odoo services
Coming soon
A future service area focused on setup, configuration, modules, users and business workflows. Not currently offered.
06 EDUCATION & LEARNING
A foundation to keep building on.
2018 — 2022
B.Sc. in Computer Information Systems
Minor in Information Security
Al-Quds Open University80.24% Very Good
TRAINING · JANUARY 2023
CCNA Training
The Hope International
G
CERTIFICATE · AUGUST 2026
Google IT Support Professional Certificate
Google
07 LET’S CONNECT
Let’s build something reliable.
Have a technical challenge, a role to fill or a project in mind? I’d be happy to hear about it.
